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Position

Associate System Operations Engineer

Company
Company
HawkEye 360
Place
Herndon, VA/Remote
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Added: April 4, 2024
HawkEye 360 is currently seeking an Associate System Operations Engineer to join the System Operations team, which is a group of passionate engineers dedicated to maximizing the performance and quality of the end-to-end HE360 system through solving real time problems, monitoring system performance, and conducting data analytics. We own and drive internal and customer issues to resolution while keeping an open channel of communication with the stakeholders during on-going cases. The team is looking to add someone who can champion our end-to-end collection system quality program.

HawkEye 360 is looking for a candidate with exceptional problem-solving skills, who is a strong communicator and has a passion for working with and developing new innovative technology.

As the Associate System Operations Engineer, your main responsibilities will be:

  • Contribute towards the quality assessment and control of the collection system, RF processing algorithms, and customer data products.
  • Proactively bring issues and problems to the attention of the team; generate, propose, and implement innovative solutions to solve them.
  • Dive deep into the inner workings of our systems and data to understand limitations and opportunities for optimization and improvement.
  • Perform in-depth analysis on issues reported by customers or identified through monitoring systems and escalate issues to higher levels of support when needed.
  • Work cross-functionally across the organization with product, engineering, and mission management teams.
  • Support the operations of the company by becoming conversant with, and recommending improvements to, all internal operational tools.

Your skills and qualifications:

Essential Education And Experience

  • 1+ years professional work experience
  • BS/BA in technical, geospatial, or business-related field; or equivalent experience
  • Excellent written and oral communication skills
  • High attention to detail and the ability to handle several issues simultaneously
  • Lots of initiative, and the ability to learn quickly and seek help when needed
  • Excellent analytical, troubleshooting, and problem-solving skills

Desirable:

  • Experience with navigating and querying PostgresSQL or similar databases.
  • Hands-on programming experience or experience working with developers on technical systems
  • Working geospatial knowledge and experience with GIS applications (ArcGIS, QGIS, etc.).
  • Experience in a customer service industry or working in a customer-facing role.

Base Salary Range: $70,000 - $100,000 annually

HawkEye 360 offers a compensation package that includes a competitive base salary plus annual performance bonus and benefits. We consider many factors when determining salary offers, such as candidate's work experience, education, training & skills, as well as market and business considerations. We are also open to considering candidates with experience and qualifications at a different level than required in a job posting, which may affect the compensation package offered.

Company Overview

HawkEye 360 is delivering a revolutionary source of global knowledge based on radio frequency (RF) geospatial analytics to those working to make the world a safer place. The company operates a commercial satellite constellation that detects, geolocates, and identifies a broad range of signals & behaviors. We employ cutting edge AI techniques to equip our global customers with high-impact insights needed to make decisions with confidence. HawkEye 360 is headquartered in Herndon, Virginia.

HawkEye 360 is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

To all recruitment agencies: HawkEye 360 does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, HawkEye 360 employees or any other organization location. HawkEye 360 is not responsible for any fees related to unsolicited resumes.
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